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Celebrating Health Centers

This month spotlighted National Health Center Week, and we’re still celebrating here at Five Star Urgent Care. While this August’s awareness may not be on regulated calendars everywhere, it’s an important time to think about what you need – and where you go – when you are facing a medical emergency or need immediate treatment.

As we thank health centers everywhere for their unwavering care to the communities, we are reminded of why we started our own Five Star Urgent Care facilities: to offer convenient and affordable medical care to all who need it. Now, six years later, we are proud to have grown that impact across eighteen locations in New York State, with no plans of slowing down.

It’s this quick and convenient care that you and your family should expect when you enter our doors – but should also plan for in case of an emergency. During this month, it’s important to go over the injuries and illnesses that urgent cares help to treat, as well as what you need to know before arrival.


You and your family should be prepared with the following before arriving to an urgent care facility:


-Picture ID: For adults, always keep your license or ID on you no matter what, and for kids, anything from a school ID or library card is important to always carry, too. These small things go make a big difference in ensuring that the paperwork process goes smoothly.

-Emergency contact list: In the world of cell phones, it is much easier to keep track of phone numbers. However, in a situation where that is not an option, it’s important to have one or two of your emergency contact’s phone numbers memorized for that just-in-case moment. Go over ways for your kids to remember Mom or Dad’s numbers by heart, and make sure that all coaches or friends’ parents have all your emergency contact information saved as well.

-Insurance card: For existing patients, we will already have your insurance information on file, which can take some of the worry out. However, we still ask that you always bring your card with you on each visit – be it well or emergency – so that we can discuss any changes being made to your plan or coverage. This allows for the preliminary paperwork to go as quickly and smoothly as possible. We will also keep a list of your existing medications on file as well, so we ask that you are prepared to discuss any changes to that list at the time of your visit.

-List of allergies: If you or your child is acutely or severely allergic to any medications or materials, it is important to keep a list handy or memorized for moments of unplanned emergency. The health and care of you and your loved ones is our number-one priority, so we’ll want to take every precaution that we can, where we can.

When those things are at the ready, know how to properly assess the situation to determine whether you should visit an urgent care or an ER.

When an illness or injury is still serious, but not life-threatening, it’s time to head to an urgent care center. Serious ailments that need to be treated quickly have a wide range that an urgent care facility can treat, such as:


-Fevers, flu or colds

-Ear infections

-Sprains and strains

-Lacerations or minor burns

-Sinus and respiratory issues


If you have a life-threatening illness or injury with correlating symptoms, you should rush to the emergency room. These conditions that can permanently impair or endanger your life should be treated immediately, such as:


-Severe chest pain

-Severe abdominal pain

-Internal bleeding





As you and your family come up with the emergency plan that’s right for you, we hope you’ll keep Five Star Urgent Care at the top of the list. We are proud to treat non-life-threatening injuries and illnesses – with no appointment necessary and online check-ins available. Walk in to a facility nearest you for the quick and convenient care that will get you and your family back to life faster.

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