Amid growing concerns over COVID-19, we remain committed to providing transparent, quality and safe care. Read more about our current protocols and important patient information.

Locations Services

COVID-19 Help Center

Stay informed about protecting your family and community.

With the continuously evolving nature of coronavirus (COVID-19), the safety of WellNow patients and communities remains our top priority. We are closely monitoring COVID-19 developments in partnership with our local and state health departments and the Centers for Disease and Prevention Control (CDC).

Symptoms associated with the virus are fever, cough and shortness of breath. There is currently no vaccine against COVID-19, and at this time there is no antiviral treatment for the virus.

To help reduce transmission of COVID-19, the CDC and the World Health Organization (WHO) recommend that those who are healthy practice social distancing, which means staying at least 6 feet away from other people. Even someone who doesn’t present symptoms may carry the COVID-19 virus and could spread it to others.

If you have symptoms of the virus, our WellNow teams can assess your condition and help determine the necessary next steps. If you are suffering from other common, non-life-threatening illnesses or injuries, WellNow provides reliable care in a safe environment while minimizing exposure to contagious viruses like COVID-19.

Check in to a WellNow location near you or start a virtual visit using our WellNow Virtual Medical platform.

Protect yourself and others while visiting WellNow Urgent Care.

Patients who are experiencing any non-life-threatening injury or illness are welcome at our locations. Rest assured that we are keeping all of our facilities safe and sanitary by following all guidelines from the CDC and local health departments. However, we are also asking our patients to help us by doing the following when they visit:

  • Cover coughs and sneezes with a tissue, and then promptly dispose of the tissue.
  • Wash your hands frequently, but especially after coughing, sneezing or touching your face.
  • Practice social distancing by staying at least 6 feet away from others in the waiting room.
  • Check in online to minimize time spent in the waiting room.
  • Use our WellNow Virtual Medical service if you would prefer to receive care from home.

Resources

Please refer to the resources below for the most up-to-date information.

COVID-19 FAQ

Coronaviruses are a family of viruses that produce a wide range of illnesses from the common cold to severe respiratory infections. COVID-19 is the disease caused by a novel coronavirus which was first detected in December and has since spread to several countries, including the U.S.

COVID-19 symptoms include fever, cough and shortness of breath. These symptoms are very similar to those caused by other respiratory illnesses, such as flu and pneumonia.

  • Wash your hands thoroughly and often.
  • Use hand sanitizer with at least 60% alcohol if soap and water aren’t available.
  • Don’t touch your face, particularly your eyes, nose and mouth.
  • Stay home from school or work if possible and avoid unnecessary travel or social outings.
  • Practice social distancing by staying at least 6 feet away from other people.
  • Cover coughs and sneezes with a tissue and immediately throw the tissue out.
  • Avoid close contact with anyone who is sick.
  • Clean and disinfect frequently touched surfaces regularly.
  • Seek medical care if you are experiencing symptoms.

Patients with mild symptoms can visit their nearest WellNow for an evaluation and a referral for testing if needed. Keep in mind that COVID-19 symptoms are very similar to those caused by other respiratory infections. You may have a cold, flu or pneumonia, all of which we can treat.

Rest assured that we will take any necessary precautions to protect patients and staff from infection. Any symptomatic patients will be provided with a mask to wear throughout the duration of their visit, and exam rooms will be thoroughly cleaned and disinfected before another patient enters.

WellNow providers are not able to test for COVID-19, but we are thoroughly trained in identifying key COVID-19 symptoms. When a patient has these symptoms and has recently traveled to an area experiencing an outbreak, or has been exposed to someone who traveled to one of those areas, we will refer them to the proper local DOH-designated facility for testing.

WellNow is increasing the cleaning and sanitization of all facilities in alignment with the CDC to mitigate the transmission of COVID-19 and all other illnesses. Patients experiencing symptoms similar to those of COVID-19 will be evaluated in a clean, single-person room. In addition, all symptomatic patients will be provided with face masks to wear for the duration of their visit.

Additionally, we are in the process of instituting a new triage process at select locations which will allow for the screening of any potential respiratory illness or suspected COVID-19 infection while patients are still in their vehicles. Patients are brought to an assigned room once ready for provider evaluation, therefore limiting any potential exposure. This safe process will be in effect across all of our locations as early as next week.

Yes, we invite patients to use our telehealth service, WellNow Virtual Medical. Although our facilities are safe, sanitary, and following all guidelines from the CDC and local health departments, we understand our patients may feel more comfortable with a virtual consultation.

  • Start your visit right from your phone, tablet or computer.
  • Our care team provides timely, expert medical care for all ages.
  • Visits are convenient, private and secure.
  • Affordable, simple pricing with a flat-rate fee of $75. A receipt will be provided should you decide to submit a reimbursement claim to your insurance company.
  • Prescriptions can be sent directly to your locally pharmacy if medically necessary.

Learn more

Visit WellNow Virtual Medical

Currently, we believe COVID-19 is spread like most respiratory illnesses, which is by droplets produced when coughing or sneezing.

According to the National Institutes of Health, COVID-19 can survive on surfaces for lengths of time ranging from several hours to days, depending on the type of surface.

Shortness of breath can feel like:

  • A tightening sensation in the chest
  • Not being able to get enough air
  • Being out of breath
  • Being suffocated
  • Having difficulty breathing

COVID-19 and influenza are caused by two different viruses. However, symptoms are similar, which is why patients who present symptoms may receive flu testing. We will refer patients for COVID-19 testing if necessary.

Patients who are experiencing symptoms similar to COVID-19 should contact their primary care physician, or they can visit their nearest WellNow location. COVID-19’s symptoms mirror other common seasonal respiratory infections such as influenza and pneumonia, which are treatable. If needed, a WellNow provider can refer the patient for COVID-19 testing.

There is no currently no approved treatment for COVID-19. However, a recent study published in International Journal of Antimicrobial Agents (March 2020) based on a small non-randomized clinical trial is highly suggestive of reducing viral load of COVID-19 among patients who were given combination of Hydroxychloroquine & Azithromycin. Our Clinical Team is reviewing medical literature and is in discussions with a consensus panel of experts to make this safe treatment available to our patients as soon as possible.