Locations Services

FAQs

FAQs

We provide patients with quick, quality medical care, and we also strive to create a comfortable and informative experience that helps take the stress out of your life.

Take a look at the questions our patients ask most frequently so you are prepared to visit us when you need to get back to being well, now.

For additional questions not addressed on this page, including our privacy practices and COVID-19, chat with us chat with us using our chat feature below or contact us.

General

You are welcome to simply walk in to any WellNow location. No appointment and no referral required.  Simply walk in or, if preferred, you can book your visit at a WellNow center of your choice.

Please note, masks and social distancing are required for all visits. We apologize if you experience longer than normal wait times. We will do our best to see you as quickly as possible and appreciate your patience and understanding.

Patients are typically seen within 10 minutes of registration and are usually treated and on their way home within 45 minutes. Visit our homepage or locations page for the most up-to-date wait times.

When visiting one of our locations, please bring your health insurance card (if you plan to use insurance), photo ID and a list of any current medications. We will make a copy of this information for our files. If you have secondary insurance, please bring your information with you and we will submit it on your behalf.

The Health Insurance Portability and Accountability Act (HIPAA) protects patients from disclosure of confidential clinical information. With your permission, we will send a summary of your visit to your doctor(s).

WellNow is equipped to treat a wide array of non-life-threatening injuries and illnesses, including sprains, strains, burns, lacerations, rashes, bronchitis and pneumonia. We have X-ray technology at all locations to help us better evaluate any injuries, and we offer on-site stitching. We also have point-of-care lab testing which allows us to perform a variety of tests directly at our facilities.

However, you should go to a hospital emergency room if you are experiencing a serious medical condition or symptom (including severe pain) caused by an injury or illness. If you have a true emergency, call 911 immediately. Signs of a true emergency include, but are not limited to:

  • Chest pain or signs of a heart attack that last two minutes or longer
  • Signs of a stroke, like sudden onset of numbness in any extremity
  • Severe shortness of breath
  • Heavy bleeding or bleeding that doesn’t stop after 10 minutes of direct pressure
  • Poisoning
  • Life-threatening bone fractures
  • Major injuries, such as head injuries that result in loss of consciousness
  • Unexplained drowsiness or disorientation
  • Loss of consciousness, hearing or vision
  • Coughing up or vomiting blood
  • High fever (104° or higher for a child; any fever for an infant less than 6 months old)
  • Suicidal or homicidal feelings
  • Seizures

We offer the option to all patients seeking urgent care services or COVID-19 testing to check in online and reserve their spot. To do this, visit our locations page, select the location you plan to visit, and click the option for “Schedule YOur Visit.” You will then be directed to a registration page with instructions on how to complete your check in.

We reintroduced Five Star Urgent Care as WellNow Urgent Care in 2018. Whenever you visit a WellNow facility, you can trust that you will receive the same high standard of care that you came to know and expect from Five Star. Our new identity more fully reflects our company’s mission and values, and we look forward to helping make it all better for you and your family.

WellNow is proud to support the communities we provide care to through local partnerships, sponsorships and regional events. Our WellNow Cares Community Program is committed to keeping our communities happy and healthy as part of our mission to help make it all better. To learn more about this program and how you can partner with WellNow, visit our community page.

Yes, all patients must be wearing a mask or face covering to enter a WellNow center. Masks are available for patients upon request.

Antibiotic Stewardship is a promise to prescribe antibiotics responsibly. At WellNow, we are proud to be part of the Antibiotic Stewardship Commendation Program. Our providers are committed to only prescribe antibiotics when it is necessary in the treatment of your injury or illness, and not prescribing antibiotics when they will not help your injury or illness.

Our goal is to get you on your way to being well, now. As your urgent care provider, we work to provide the best possible treatment for your condition. If an antibiotic is not needed, we will explain this to you and will offer a treatment plan that will help.

If interested in being a steward of your health when you have a cough, sprain, or other urgent care need, tell the provider you only want an antibiotic if it is necessary. If you are not prescribed an antibiotic, ask what you can do to feel better and get relief from your symptoms.

Learn more about the Antibiotic Stewardship Commendation Program here.

Services

Yes, all of our locations have industry-standard X-ray equipment on-site. After a visit, patients are welcome to review X-ray images with their primary care physician or specialist. Our patients will never receive an additional charge from the radiologist who reads the X-ray taken on premises — the charge is either included in your urgent care claim to your insurance carrier or in your private fee. For certain ailments, a patient may be sent for an ultrasound, CT scan or MRI which will be done off-site, resulting in billing that is generated by that organization.

Yes, all locations offer pre-employment, school, sport, camp and collegiate physicals.

No, patients cannot get prescription refills for chronic medical pain through WellNow Urgent Care. Chronic pain management must be handled carefully by a patient’s primary care provider and/or specialists.

Insurance

Yes, and rates are affordable for those without insurance — including rates for simple in-house lab tests. Additional procedures such as stitches, incision and drainage, X-rays, IV fluids or medications will result in an additional charge to the base visit. Full payment using either cash, check or a credit card is required at the time of service.

Yes, all locations accept Medicare and Medicare Advantage plans, as well as Medicaid and most managed care options.

Yes, all of our New York locations accept Fidelis Care.

Our accepted insurance plans

All WellNow Urgent Care centers and telehealth services accept a wide variety of insurance plans.

Copayments are determined by your insurance plan — please refer to your policy benefits for more information.

If your insurance carrier is not listed below, your claim may still be paid as an out-of- network service and may require additional financial responsibility from you. Please call your carrier’s member services (the phone number should be listed on the back of your insurance card) or refer to your policy benefits to determine your out-of- network treatment options and your financial responsibility.

Please bring with you:

  • Insurance card
  • Valid picture ID
  • Form of payment for copays

No Insurance? No problem.

WellNow Urgent Care has very competitive pricing to provide our uninsured patients with affordable healthcare. We accept cash, credit and debit cards.

*Our accepted insurance plans are subject to change.

  • Aetna / Meritain Health
  • Blue Cross & Blue Shield
  • CDPHP (w/Magnacare Logo)
  • Cigna (with MVP or MultiPlan Logo)
  • Empire United Healthcare
  • Excellus
  • Fidelis
  • First Health Network
  • GHI / EmblemHealth
  • Hooray Health
  • Humana
  • Independent Health
  • Lifetime Benefit Solutions
  • MagnaCare
  • Martin’s Point
  • Medicaid
  • Medicare (including Medicare Advantage Plans)
  • Molina Healthcare
  • MVP Health Care
  • Nova
  • Railroad Medicare
  • TRICARE (Point of Service)
  • TriWest (Veterans Choice PC3)
  • UMR
  • United Healthcare
  • Univera
  • UPMC
  • Wellcare (Today’s Options)
  • Workers’ Comp (First Aid or Claim)
  • YourCare
  • Network Association, with insurance carriers carrying the logo of:
  • ACPN
  • MagnaCare
  • MultiPlan
  • MVP
  • Three Rivers
  • USA MCO
  • Aetna
  • Aetna Better Health of Ohio
  • Ambetter from Buckeye Health Plan
  • Anthem BCBS
  • Aultcare: (Alliance, Massillon, N. Canton and Wooster locations only)
  • Buckeye Community Health
  • Buckeye Community Health-Medicare
  • CareSource
  • CareSource Marketplace
  • Cigna
  • GEHA / United Healthcare Shared Services
  • Humana
  • Medicaid
  • Medical Mutual
  • Medical Mutual Of Ohio
  • Medicare
  • Medicare Railroad
  • Medigold
  • Meritain Health
  • Molina - Medicare Medicaid Replacement
  • Molina Marketplace
  • Molina Medicaid
  • NGS Coresource
  • Paramount Advantage
  • Summacare: (Alliance, Massillon, N. Canton and Wooster locations only)
  • Tricare West-VA
  • UMR
  • United Health Care
  • United Health Care Community Plan
  • UnitedHealthOne / Golden Rule Ins
  • WPS/VA Community Care Network
  • Aetna
  • Aetna Better Health of Michigan
  • BCBS
  • Blue Care Network
  • Cigna
  • Health Alliance Plan
  • Humana
  • McLaren Health Plan
  • Medicaid
  • Medicare
  • Medicare Railroad
  • Meritain Health
  • Molina Marketplace
  • NGS Coresource
  • Priority Health - HMO
  • Tricare West-VA
  • UMR
  • United Health Care
  • UnitedHealthOne / Golden Rule Ins
  • WPS/VA Community Care Network
  • Aetna
  • Blue Cross & Blue Shield
  • Cigna
  • Hooray Health
  • First Health Network
  • Medicaid
  • Medicare (including Medicare Advantage Plans)
  • Railroad Medicare
  • TRICARE (Point of Service)
  • TriWest (Veterans Choice PC3)
  • United Healthcare
  • Workers’ Comp (First Aid or Claim)
  • Network Association, with insurance carriers carrying the logo of:
  • ACPN
  • MagnaCare
  • MultiPlan
  • MVP
  • Three Rivers
  • USA MCO
  • Insurance providers coming soon.

Why choose WellNow Urgent Care?

As an alternative to visiting your primary care provider or an emergency room, WellNow is here for you when you want to get well, now. Our qualified and friendly providers are committed to offering reliable, accessible services for our patients and communities. We are proud to be one of only 10% of urgent care facilities accredited by the Urgent Care Association — a testament to our high standard of care.

Yes, WellNow proudly accepts insurance plans offered to active-duty and veteran patients including, TriCare, TriCare East and Humana Military. A full list of accepted insurances can be found online.

Billing

Unlike some urgent or convenient care centers, patients at WellNow only receive one bill — we never charge our patients an additional facility fee, which can add hundreds of dollars to a visit if a patient has an unmet deductible.

A facility fee is an additional bill that patients may be charged for visiting an urgent or convenient care facility that is affiliated with a hospital. This is a bill that is issued to a patient in addition to the doctor’s bill for services provided. In short, you receive more than one bill for one visit. Some hospital centers charge this fee, while others do not. WellNow does not charge facility fees.

WellNow requires a deposit at the time of service toward the estimated patient deductible or co-insurance amount. This deposit can be in the form of cash, check or credit card. The deposit amount requested is dependent upon a patient’s insurance benefits and is only estimated. Copayments are due at the time of service. Please check with your insurance company prior to your visit if you have questions regarding your benefit coverage for urgent care.

Based on 2016 data from the Health Care Cost Institute, the national average cost for an ER visit was $1,322. If you have a high-deductible plan and have not met your deductible, you are responsible for those ER costs until your deductible is met. ER visits that require X-rays or stitches are typically more than $600.

Patients can receive up to four bills when visiting an ER:

  • A bill from the hospital
  • A bill from the ER physician group that staffs the ER
  • A bill from the radiologist that reads your X-ray
  • A facility fee for your visit

For non-life-threatening injuries or illnesses, WellNow only charges patients one bill, and it is a fraction of what you would pay for the same services provided at an ER. However, if you are experiencing life-threatening symptoms, please call 911 or visit an ER.

If you have any questions or concerns, New York and Illinois patients can email us at billing@wellnow.com or call us at (716) 699-9032, Monday – Friday, 8:00 a.m. – 4:30 p.m. Eastern Time. Ohio and Michigan patients can call (614) 382–2266.

WellNow Occupational Medicine

No. When you set up an account with WellNow Urgent Care, same-day reporting will be custom to your request. We can send results via fax or email.

Organizations do not need a service agreement in place prior to obtaining occupational medicine services for employees. However, we do encourage companies to establish service agreements with us as they help to delineate which services your employees need as well as streamline communication for billing and reporting. With a service agreement in place, we can provide follow-up occupational medicine services for Workers’ Compensation cases. For walk-in occupational medicine patients whose employers do not have service agreements, payment is required at the time of service.

Yes, our providers in all of our locations are on the National Registry list.

Yes. Not only are we here to perform the services our clients need, but we assist them with staying current with the required guidelines and compliant with the required agencies.

Yes, all of our collectors are DOT drug and alcohol certified.

Yes. When injuries occur in the workplace, WellNow’s occupational medicine specialists can provide the treatment employees need to help them get back to work quickly and safely.

Hometown Urgent Care Acquisition

We have carefully updated our website to ensure all information needed for your visit has been added.

Yes. At the end of 2020, WellNow Urgent Care acquired Hometown Urgent Care & Occupational Health. Hometown is one of the largest, fully-equipped urgent care and occupational health centers in the Midwest with 34 locations in Ohio and Michigan. This allows us to provide individuals and families across Michigan and Ohio access to our quality, convenient care.

Yes. All Hometown centers will continue to provide care to their communities. In the coming weeks, they will be re-branded as WellNow centers with no interruption to providing you and your family expert care.

Yes, all insurance plans currently accepted at Hometown locations will continue to be accepted at WellNow centers. If there are changes to what insurances are accepted, we will update the website and reach out to patients directly. A full list of accepted insurances can be found online.

Yes, all of our WellNow and formerly Hometown centers accept self-pay patients. We’re proud to offer competitive pricing to provide patients without insurance affordable healthcare. We accept cash, credit and debit cards.

No. At this time, no services or treatments have been affected by the acquisition.

Current operating hours for Hometown centers are listed on the Ohio and Michigan locations pages. Some locations will soon have their hours adjusted to give our patients more flexibility with their schedules. Please continue to check the site for those updates to center hours.

Yes, the Hometown telehealth platform is available for patients to speak with providers. We will update our website with any future changes to the platform.

Yes, Hometown does and will continue to offer COVID-19 testing. They offer PCR Molecular testing at all locations. Find out more about Ohio and Michigan COVID testing within our FAQs here.

Please visit our Pay Your Bill page to pay on your Hometown account.

If you have any questions or concerns, feel free to call a center nearest you or contact a member of our team here and we will be happy to help.

Amelia
Virtual Assistant

Hello, I am Amelia. How can I help you today?
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